Eurodiaconia: Updated Toolkit for User Empowerment and Participation
‘A positive attitude towards user participation is ultimately an enabling factor leading to more effective outcomes in social services. In other words, believing in users’ capabilities is both a precondition and an instrumental element for successful service interventions built under co-creation between users and providers.
Eurodiaconia believes that the development of channels through which users can voice their views on service provision is critical to quality outcomes. For this reason, this Toolkit should be read in parallel and as part of the just published Principles for Quality Social Services.
To access the toolkit, please click here on Eurodiaconia’s website (EN)’
